Projects and Services
My Services
My goal is to deliver high-quality solutions that address the unique needs of clients. I am committed to delivering results-driven services that meet and exceed expectations. Explore the array of services I provide as well as some projects I’ve worked on, and let’s collaborate to achieve your goals.
01.
Mystery Shopping
(Investors)
Partner with me to gain insights into the service performance of your portfolios. As a certified service professional, I discreetly visit the companies you have funded, meticulously evaluating their customer experience across touchpoints. I will offer comprehensive feedback on service performance and internal leadership behaviours that unlock the true potential of your investments and provide recommendations for business success.
02.
Mystery Shopping
(Business Owners)
Our digital mystery shopping service is crafted to pinpoint crucial focus areas, optimise customer experiences, and propel your sales forward. Whether you are an online or offline retailer who’s seeking insights into your in-store or online customer journey, a tech organisation aiming to ensure the effectiveness of staff training, or operating a franchise model where adherence to agreed standards is paramount, my tailored solution is designed to meet your needs.
03.
Training: Leadership for mid-level professionals
Sharpen your leadership acumen with my tailored training programmes. I equip individuals with the skills needed to thrive in leadership positions, effectively manage teams, and overcome the challenges that come with it.
04.
SCIB Mentorship
(SERVICE CHAMPS IMPACTING BUSINESSES)
Are you a junior or mid-level service professional? When you enrol in the Service Champs Impacting Businesses (SCIB) Mentorship programme, I will empower you to drive business success through personalised mentoring. Whether you are advancing in your current roles or transitioning to tech or non-tech positions, I will guide you in determining the best career path for you based on your interests and skillsets and prepare you to ace job interviews. Since the launch of the SCIB mentorship in 2021, over 60% of mentees have either secured promotions, switched to tech roles, or changed jobs within 6 months of completing my mentorship programme. Register on the waitlist for the next mentorship cohort.
05.
Usability Testing
As product designers or business owners, we fail to see our product as the end user sees it, and even when tested internally, the love for the product by internal stakeholders could cause your team not to pay attention to issues that could affect the user experience. To ensure that you’re putting out a fantastic service package or product, you’ll need a fresh pair of neutral eyes to help test your product’s usability and user experience journey. I partner with pre-seed and seed-stage tech startups to refine product design and performance. I specialise in usability testing, providing customer-led recommendations to enhance user interfaces and ensure products resonate with your target users.
06.
Speaking Engagements
I am open to virtual and in-person speaking engagements at conferences or for guest lectures. With my extensive experience in the startup technology operations industry, I offer real-world insights and strategic solutions for startup business leadership and customer experience management.
Trusted By:
Testimonials
What Tech Startup Leaders Say About Me
"While Bukola worked for me, she accomplished some noteworthy achievements. When she worked as Senior Manager, Global Operations, she oversaw the entire business operations, from product manufacturing, product promotions, customer operations, supply chain management, and inventory management.
When Bukola took on this, it gave me more time to focus on other aspects of the start-up business. When you run a start-up business, you need people who are able to challenge you but also know when to back your ideas.
Bukola demonstrated these abilities when she worked for me."
When Bukola took on this, it gave me more time to focus on other aspects of the start-up business. When you run a start-up business, you need people who are able to challenge you but also know when to back your ideas.
Bukola demonstrated these abilities when she worked for me."
Victor Ashiedu,
CEO, Shopflex, iTechGuides UK.
"During her time working at Indicina as the Head of Customer Success, Bukola built the Customer Success team from the ground up, implemented strategies to increase revenue generation and improve customer retention, laid down structures to drive self-service and business scalability, and improvements across touchpoints. Within 6 months, she not only transformed the customer operations team but also championed the culture development and transformation of the company."
Damilola Aluede,
Managing Director, Periculum.
"Due to Bukola’s diligence, hard work, and innovative mindset, she was quickly promoted to Director of Operations and earned the rank of senior executive. She is well organised, self-motivated, and takes the initiative to go beyond the expected parameters of her job. It will not be an exaggeration to claim that her efforts significantly changed the trajectory of our company to higher heights."
J. Ghansah,
CEO, Accounteer.
"Olubukola was a valuable asset to Migo. She consistently delivered on her job,and she was an outstanding leader. Her enthusiasm, energy, and dedication are attributes that distinguish her. She is an excellent communicator and a problem solver, making her a very reliable member of the team."
Odunayo A.,
People Manager, Migo.
Some Projects I've Worked On
Float Retreat 2022
I organised and successfully carried out Float’s inaugural retreat in Ghana. The goal was to unite team members from Ghana, Nigeria, and the US, fostering a sense of camaraderie while providing real-time updates on the company’s trajectory. During the retreat, Bukola introduced Float’s employee handbook, a project she spearheaded, and delivered a presentation. This approach significantly contributed to enhancing the employee retention rate.
Customer Surprise and Delight initiative - July 2017
I led and executed Konga.com’s customer engagement initiative in celebration of Konga’s 5th anniversary.
Training and Induction Programme for new customer service staff (November 2014)
I led the training and induction session for the newly hired customer experience team.
Konga Customer Engagement Forum (June 2014)
The customer focus group, organised by myself, was an informal gathering of our customers to interact with the Konga brand, have an opportunity to meet one-on-one with the management team, have their issues or complaints resolved, and elicit feedback from them in order to develop more strategies for the customer experience and give customers firsthand information about Konga’s policies and progress.