Bukola Osuntuyi

A dynamic leader driving business and technology startup success

I help technology led businesses to excel in the dynamic digital landscape, overcoming market volatility and meeting high customer expectations.

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Solutions I Provide:

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1. Mystery Shopping

For Investors and Business Owners

2. Training

Leadership for mid-level professionals

3. SCIB Mentorship

Service Champs Impacting Businesses (SCIB) Mentorship programme

4. Usability Testing

Pre-seed and seed stage tech startups

5. Speaking Engagements

Virtual and In-person

About Me

I’m Bukola Osuntuyi:
A dynamic leader driving business and technology startup success

Throughout my career, I have played a pivotal role in shaping the trajectory of teams in prominent financial services and technology startups in Africa and Europe, such as Konga.com, Shopflex UK, Migo Nigeria, Indicina, Swipebill Technologies Inc., etc., where I spearheaded the building of robust customer success and technical support teams and managed the recruitment of both technical and non-technical talents.

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More value is created when everyone progresses.

– Bukola Osuntuyi

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Testimonials

What Tech Startup Leaders Say About Me

"While Bukola worked for me, she accomplished some noteworthy achievements. When she worked as Senior Manager, Global Operations, she oversaw the entire business operations, from product manufacturing, product promotions, customer operations, supply chain management, and inventory management.
When Bukola took on this, it gave me more time to focus on other aspects of the start-up business. When you run a start-up business, you need people who are able to challenge you but also know when to back your ideas.
Bukola demonstrated these abilities when she worked for me."

Victor Ashiedu,
CEO, Shopflex, iTechGuides UK.

"During her time working at Indicina as the Head of Customer Success, Bukola built the Customer Success team from the ground up, implemented strategies to increase revenue generation and improve customer retention, laid down structures to drive self-service and business scalability, and improvements across touchpoints. Within 6 months, she not only transformed the customer operations team but also championed the culture development and transformation of the company."

Damilola Aluede,
Managing Director, Periculum.

"Due to Bukola’s diligence, hard work, and innovative mindset, she was quickly promoted to Director of Operations and earned the rank of senior executive. She is well organised, self-motivated, and takes the initiative to go beyond the expected parameters of her job. It will not be an exaggeration to claim that her efforts significantly changed the trajectory of our company to higher heights."

J. Ghansah,
CEO, Accounteer.

"Olubukola was a valuable asset to Migo. She consistently delivered on her job,and she was an outstanding leader. Her enthusiasm, energy, and dedication are attributes that distinguish her. She is an excellent communicator and a problem solver, making her a very reliable member of the team."

Odunayo A.,
People Manager, Migo.

Some of My Digital and In-Person Events

July 2022.

Twitter Spaces Event

Confronting the Stigma of Borrowing

Guest Speaker: Bukola Osuntuyi

Host: Adebola Sogeyinbo-Koya

Watch Video clip here 

2021.

Agri-tech business panel discussion for startups

Speaking on customer experience, setting up an E-commerce business and leveraging opportunities in the agricultural sector

Guest Speaker: Bukola Osuntuyi

Host: Greenbles

NOVEMBER 2020.

IG Live Event

The Role of Customer Service in Your Marketing Effort

Guest Speaker: Bukola Osuntuyi

Host: Kehinde Onasoga

JULY 2020.

IG Live Event

Effect of Employee Experience on Customers and Business Outcomes

Guest Speaker: Oluseyi Folaranmi

Host: Bukola Osuntuyi

JUNE 2020.

IG Live Event

Beyond Customer Service: Leveraging digital opportunities in the world of CX

Speaker and Host: Bukola Osuntuyi,

NOVEMBER 2017.

Uber For Her Event

Presentation and Panel session in Partnership with Uber Nigeria and She Leads Africa (2017).

Bukola spoke to female driver-partners and entrepreneurs as part of Uber’s global vision to economically empower one million women across the world by the year 2020.

As Seen On

Articles

Africa’s Dynamic Startup Ecosystem: The Way Forward Following 2023 Shutdowns

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Conquering Fears and Imposter Syndrome: The Power of Saying Yes to Opportunities

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From Vision to Reality: Strategies for Achieving Professional and Corporate Goals

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4 effective ways customer service professionals can stand out

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As Seen On

Videos