Articles

When Rest Calls August 18, 2024 Bukola Osuntuyi Oh dear! It’s been a minute, I know. For the past three months, I have been silent on LinkedIn, intentionally stepping away from publishing articles and engaging on the platform. Although the break took longer than I anticipated, it was a necessary pause for me to focus […]

Managing Infertility in Your Organisation April 27, 2024 Bukola Osuntuyi Today marks the end of the 2024 National Infertility Awareness Week, and despite my hectic schedule, I made a personal commitment to address the topic of infertility in my final edition for the month. I aim to contribute to raising awareness; aligning with this year’s […]

Top 5 Reasons Tech Firms Need Customer Experience Leaders April 5, 2024 Bukola Osuntuyi As an adept customer experience professional, on many occasions, I have had to explain to strangers, colleagues (team members and new hires), and even family members what customer experience is about. Simply put, Customer Experience (CX) is when an organisation thinks […]

What if…? March 22, 2024 Bukola Osuntuyi At the start of the year, while Nigerians collectively accepted the slogan “No gree for anybody”, I decided my mantra for 2024 would be “ You have not because you ask not”. I was going to do the things I have always wanted to do personally and professionally. […]

The Heart of Entrepreneurship March 8, 2024 Bukola Osuntuyi Recently, I called one of my mentors for a casual catch-up. In the course of our conversation, he revealed a truth that many entrepreneurs often keep hidden: his business had hit a rough patch, and the cost-of-living crisis had forced him to revert to a 9-to-5 […]

Balancing Career Ambition and Patience February 23, 2024 Bukola Osuntuyi Early in my career, I became exhausted and felt unchallenged. It got to the point that I wanted to be in any other field but customer service. I even emailed the then-head of business development (currently the founder of Salad Africa), who was kind enough […]