The Side of AI That’s Often Overlooked
The Side of AI That’s Often Overlooked August 1, 2025 Bukola Osuntuyi My conversation with Tim on Episode #2 of the Business Backstage Podcast challenged me in the best way. As someone who isn’t from a highly technical background, I wasn’t entirely sure what to expect going into this conversation. I’ll be honest, I was […]
Why Smart Startups Invest in First-Line Managers
Why Smart Startups Invest in First-Line Managers June 21, 2025 Bukola Osuntuyi You’ve just promoted your top-performing developer or product designer to a team lead role. Congrats! Now what? In tech startups, this is how most management stories begin. But without proper training, these transitions can end in burnout, breakdowns, or worse – good people […]
From Boardrooms to Baby Rooms… to Business Backstage
From Boardrooms to Baby Rooms… to Business Backstage May 24, 2025 Bukola Osuntuyi I Took an Unexpected Break… But Here’s What’s Been Happening Backstage I didn’t plan to be away this long. But life, as it often does, had other plans. The year kicked off with a whirlwind. I suddenly wore multiple leadership hats: stepping […]
2025 Tech Trends: Non-Technical Managers’ Guide.
Who Goes Above and Beyond? October 11, 2024 Bukola Osuntuyi When we hear the phrase “going above and beyond in the workplace,” a few standout individuals likely come to mind. But what makes them different? What drives some to excel while others merely meet expectations consistently? In the world of customer experience, going above and […]
Who Goes Above and Beyond?
Who Goes Above and Beyond? October 11, 2024 Bukola Osuntuyi When we hear the phrase “going above and beyond in the workplace,” a few standout individuals likely come to mind. But what makes them different? What drives some to excel while others merely meet expectations consistently? In the world of customer experience, going above and […]
Dare to Reinvent
Dare to Reinvent August 30, 2024 Bukola Osuntuyi A few years ago, I had a one-on-one feedback session with a colleague in my team. We had previously worked together at another company, where I was in a customer experience role. Having just joined the organisation, he was surprised to see me assume the role of […]
When Rest Calls
When Rest Calls August 18, 2024 Bukola Osuntuyi Oh dear! It’s been a minute, I know. For the past three months, I have been silent on LinkedIn, intentionally stepping away from publishing articles and engaging on the platform. Although the break took longer than I anticipated, it was a necessary pause for me to focus […]
Managing Infertility in Your Organisation
Managing Infertility in Your Organisation April 27, 2024 Bukola Osuntuyi Today marks the end of the 2024 National Infertility Awareness Week, and despite my hectic schedule, I made a personal commitment to address the topic of infertility in my final edition for the month. I aim to contribute to raising awareness; aligning with this year’s […]
Top 5 Reasons Tech Firms Need Customer Experience Leaders
Top 5 Reasons Tech Firms Need Customer Experience Leaders April 5, 2024 Bukola Osuntuyi As an adept customer experience professional, on many occasions, I have had to explain to strangers, colleagues (team members and new hires), and even family members what customer experience is about. Simply put, Customer Experience (CX) is when an organisation thinks […]
What if…?
What if…? March 22, 2024 Bukola Osuntuyi At the start of the year, while Nigerians collectively accepted the slogan “No gree for anybody”, I decided my mantra for 2024 would be “ You have not because you ask not”. I was going to do the things I have always wanted to do personally and professionally. […]